Karatas Engineering Pty. Ltd. trading as INOMACH is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.inomach.com.au, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name

• Company name

• Email address

• Phone number

• Billing and delivery address

• Enquiry details or messages submitted through our contact forms

We may also automatically collect certain information when you visit our website, such as:

• IP address

• Browser type and version

• Pages visited and time spent on our site

• Referring website links

2. How We Collect Information

We collect personal information through:

• Website enquiry or contact forms

• Email correspondence

• Phone calls

• Quotation or order requests

• Cookies and analytics tools (e.g. Google Analytics)

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes

• Supply machinery, equipment, or services

• Process orders, payments, and deliveries

• Communicate updates related to your enquiry or purchase

• Improve our website, products, and services

• Meet legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers (e.g. freight companies, payment processors, IT providers)

• Professional advisers (accountants, legal advisers)

• Government authorities where required by law

We do not sell or rent your personal information to third parties.

5. Overseas Disclosure

Some of our service providers (such as email hosting, cloud storage, or analytics platforms) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.

6. Cookies and Analytics

Our website may use cookies to enhance user experience and analyse website traffic. Cookies do not identify you personally but help us understand how visitors use our site.

You can disable cookies through your browser settings if you prefer.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, restricted access, and internal data handling procedures.

8. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, incomplete, or out of date.

To do so, please contact us using the details below.

9. Complaints

If you believe we have breached your privacy, you may contact us in writing. We will investigate the complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Karatas Engineering Pty. Ltd. trading as INOMACH
Email: info@inomach.com.au
Website: https://www.inomach.com.au